Cash and check are acceptable forms of payment and will not be assessed any convenience charges. Checks returned for NSF will be assessed a $50 service charge. We also accept all forms of major credit cards.
All card transactions are subject to a 3% convenience charge, this includes any in-house finance payments that are billed automatically, and/or any charges that are billed as a result of no show, cancellation, etc.
All appointments require a credit card and/or down payment/deposit on file to hold your appointment.
All Deposits/down payments, and/or fees billed due to no call, no show, late arrival, and/or missed virtual appointment, etc are 100% Non Refundable, NO EXCEPTIONS.
In the event of a cancellation with proper notice (at least 24 hours for esthetic services, and 48 hours for permanent makeup services), a deposit/down payment can be applied towards another service if you choose to no longer move forward with the service originally scheduled for, but are not refundable.
To cancel or reschedule an appointment you must CALL or TEXT the business number for the location your appointment is scheduled. Oakbrook 708-998-2099 St Charles 630-347-7900. DO NOT email, message with social media, or use personal phone numbers for any of team.
48 hour notice is required in the event you need to cancel or reschedule a permanent makeup appointment.
24 hours notice is required to cancel any esthetic services.
Late cancellation charges are applicable when this required notice isn’t provided use the indicated form of communication.
Late cancellation charges are 50% of all services booked (plus any additional cc processing fees incurred).
Arrival more than 15 minutes after the scheduled start time of your appointment will be considered a late cancellation and charged a 50% late cancellation fee. Please call if you're running behind so we can advise our staff, and check availability to accommodate you along with other clients scheduled.
NO CALL/NO SHOW will be charged 100% of the service fee for all services scheduled (plus any additional cc processing fees incurred).
No refunds (or credits) will be issued if a client no call/no show to a scheduled appointment.
Clients with a pre-paid package/series of treatments that do not call to cancel/reschedule, or do not show for a scheduled appointment, will forfeit that session from the package.
VIRTUAL CONSULTATIONS (i.e. health interview, medical interview, consultation)
One (1) health invertivew with the Medical Director is included as a part of certain treatments. Any missed appointments with the medical director will be charged a no show fee. If you have completed a consultation with our medical director and do not move forward with scheduled treatments at OAA within a 1 month period, there will be a service fee charged to the card on file for the interview. Service fees and no show fees are non refundable and cannot be used at a later date for other services. Consultations completed are valid for a period of 1 year and will remain in your records. Should you choose to proceed with your treatments within that year you will not need to complete another consultation. You will not be reimbursed or credited for the service fee charged/paid due to a previous cancellation. Consultations need to be renewed annually if actively undergoing treatments that require approval of the medical director, a service charge may be applicable.
No Refunds for services, products, retail items, and/or fees charged/assesed.
No refunds (or credits) will be issued for any fees charged due to no call, no show, late cancellation, late arrival, failure to provide required amount of time to reschedule, cancellation, or any other unforeseeable rason.
No refunds will be given on a deposit/down payment if the client fails to notify the practice of pre-existing conditions (see consent forms for contraindications) at least 48 hours prior to a scheduled permanent makeup procedure, and service is refused due to that condition. When no deposit/down payment is in place, the client will be charged 50% of the full value of the services scheduled to their card/payment method on file.
COLLECTION OF FEES
We reserve the right to be collect (via card on file) any and all fees incurred by the merchant which are associated as a result of a dispute filed by the customer in the event that the merchant wins the dispute.